FAQ

FAQ

How often do new products drop?

Every morning. We add at least one new product daily โ€” sometimes more if something breaks through fast. The homepage always shows the live drop. Follow us on TikTok and Instagram for early previews.

Do you restock sold-out items?

Sometimes, not always. Popular drops may come back; most don't. That's by design โ€” we move fast, and so should you. If it shows "Almost Gone" or the badge is up, don't wait.

Where do you ship?

Worldwide. US orders are our main focus and ship fastest, but we'll get it to you wherever you are. Tracking is included on every order.

How long does shipping take?

Depends on the product and supplier:

Standard (AliExpress): 14โ€“18 business days to the US
Standard Plus (CJ Dropshipping): 7โ€“12 business days to the US
Express (Zendrop): 5โ€“10 business days to the US

We list the estimated delivery window on every product page. We'd rather be straight with you than pretend it ships overnight.

Is shipping free?

Free on all orders over $50. Under that, a flat rate applies โ€” shown at checkout before you confirm. No surprises.

What's your return policy?

30 days from delivery. Item must be unused and in original packaging. Email us at hello@thedrop.store with your order number and we'll send return instructions. We cover return shipping if we sent the wrong item or it arrived damaged.

My order arrived damaged. Now what?

Email us a photo. We'll ship a replacement immediately. You don't need to return the damaged item โ€” just show us what happened and we'll fix it same day.

Do you have a first-order discount?

Yes โ€” use SAVE10 at checkout for 10% off your first order. One-time use per customer.

How do I contact you?

Email hello@thedrop.store. We respond within one business day, usually faster. You can also reply to any order email directly.